Privacy Policy

1. Who We Are

ETD Digital Global Sdn Bhd ("ETD Digital", "we", "us") is a custom software company registered in Malaysia, based in Sunway, Selangor. We build websites, mobile apps, AI systems, and workflow automation for businesses.

Contact: [email protected] · WhatsApp: +60128797003

2. Data We Collect

When you contact us, request a consultation, or submit a project inquiry, we collect:

• Your name and contact details (email, phone number)
• Your business name and nature of business
• Project requirements and any information you choose to share
• Communication history (emails, WhatsApp messages)

We collect only what is necessary to respond to your inquiry and deliver our services.

3. How We Use Your Data

We use your personal data to:

• Respond to your inquiry and scope your project
• Deliver software development services you have engaged us for
• Send project updates, invoices, and support communications
• Comply with legal and contractual obligations

We do not use your data for unsolicited marketing without your consent.

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Project subcontractors and developers working on your project, under confidentiality obligations
• Cloud service providers (e.g. hosting, email delivery) who process data on our behalf
• Malaysian authorities when required by law

5. Data Retention

We retain your data for as long as is necessary to deliver services and comply with applicable law. Project records are retained for 7 years for accounting and legal purposes. You may request deletion of non-legally-required data at any time.

6. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010 (amended 2024), you have the right to:

• Access personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent to processing (where processing is based on consent)
• Request deletion of data we are not legally required to retain

To exercise these rights, contact us at [email protected]. We will respond within 21 days.

7. Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our systems use encrypted connections (HTTPS) and access controls.

8. Cookies

Our website uses minimal cookies for basic functionality. We do not use advertising or tracking cookies. Analytics, if used, are anonymised and do not identify individual visitors.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. Material changes will be communicated via our website. Continued use of our services after changes constitutes acceptance.

10. Contact

ETD Digital Global Sdn Bhd
Sunway, Selangor, Malaysia
[email protected]
+60128797003