# ETD Digital Global Sdn Bhd

> Custom software development and AI solutions agency for Malaysian SMEs. ETD started with small software and website work in Sarawak in 2019, formalised as ETD Digital Enterprise in Sarawak in 2023, expanded to Kuala Lumpur/Selangor in 2025, and incorporated as ETD Digital Global Sdn Bhd in 2026 — in strategic collaboration with TST System Engineering Sdn Bhd, a Sarawak-based system integrator operating since 2006.

ETD Digital Global Sdn Bhd is a full-stack software development agency headquartered in Ara Damansara, Petaling Jaya, Selangor, Malaysia. The team specialises in building custom digital products for small and medium enterprises (SMEs) across Malaysia. Our clients span healthcare, F&B, retail, education, logistics, property development, and corporate sectors.

We have delivered 100+ projects for 50+ clients across 6+ industries over 5+ years of operation. Our team handles the full delivery stack — UI/UX design, frontend, backend, mobile, cloud infrastructure, and post-launch support — all under one roof. Every project comes with a fixed-price proposal, a dedicated project manager, and a delivery timeline of 4–12 weeks depending on scope.

Our key differentiator in the Malaysian market is deep local expertise: native integration with Malaysian payment gateways (FPX, GrabPay, Touch n Go eWallet, Boost, Billplz), SST tax compliance built into e-commerce systems, Bahasa Melayu UI support, and a thorough understanding of Malaysian business workflows and regulatory requirements.

## Services

### Custom Web Development
- Business websites, corporate portals, landing pages, and web applications
- Frameworks: React, Next.js, Astro, Laravel, WordPress
- Mobile-responsive, SEO-optimised, fast-loading (Core Web Vitals compliant)
- Starting from RM 3,000 for simple landing pages
- Typical delivery: 2–6 weeks for websites, 6–12 weeks for web portals

### AI Solutions & Business Automation
- AI-powered ERP systems with predictive inventory
- AI lead qualification engines (responds to leads in under 60 seconds)
- Automated data entry elimination
- Repetitive task automation for operations, HR, and finance
- Lead generation automation pipelines
- WhatsApp AI chatbots via WhatsApp Business API (GPT-4 powered) — one channel among several for customer-facing automation

### Mobile App Development
- Cross-platform iOS and Android apps using React Native and Flutter
- Native iOS (Swift) and Android (Kotlin) when required
- F&B loyalty and ordering apps
- Field operations and fleet management apps
- Property developer and tenant management apps
- Fitness, wellness, and appointment booking apps
- Member/booking apps (tee times, events, leaderboards, AI assistant) and field-operation apps (live GPS, proof-of-delivery)

### Internal Systems & ERP
- HR and payroll portals (handling 400+ employees)
- Attendance tracking systems
- Inventory and warehouse management systems (WMS)
- Commission calculation and staff scheduling tools
- Task and project management dashboards
- Custom ERP systems tailored to Malaysian business processes

### Appointment Booking Systems
- For clinics, salons, car workshops, pet groomers, beauty centres
- 24/7 online booking via web link or QR code
- Auto WhatsApp and SMS reminders (proven to reduce no-shows by ~40–42%)
- Multi-branch support (built system handling 12 branches, 8,000+ monthly bookings)
- Appointment dashboard for staff management

### E-Commerce Platforms
- Custom online stores with Malaysian payment gateway integration
- Payment methods: FPX, GrabPay, Touch n Go eWallet, Boost, Billplz
- SST (Sales and Services Tax) compliance built in
- Custom inventory management and order tracking
- Outperforms generic platforms (Shopify) for Malaysian market requirements
- Starting from RM 8,000
- Direct-to-consumer storefronts with FPX, DuitNow, GrabPay, Touch 'n Go and card payment rails

### Learning Management Systems (LMS)
- Online course platforms and skill academies
- Student management, progress tracking, certificates

### POS & Retail Systems
- Point-of-sale and inventory systems for multi-outlet businesses
- Real-time stock, kitchen display, supplier reorder, and multi-outlet analytics

## What We Build

The kinds of systems ETD Digital designs and ships, shown as live interactive demos at https://etddigital.com/portfolio:

1. **Websites & customer portals** — fast, SEO-ready corporate sites, booking portals and self-service platforms on hosting the client can manage
2. **E-commerce storefronts** — online stores with FPX, DuitNow, GrabPay and Touch n Go, SST handling, and order & inventory workflows
3. **AI automation** — customer-support assistants, lead qualification, and document & report automation wired into existing tools
4. **Mobile applications** — iOS/Android apps for booking, field operations and delivery, connected to the back office
5. **Internal systems & ERP** — inventory, approvals, reporting and POS with role-based access and audit trails
6. **Booking & scheduling** — 24/7 online booking for clinics, salons and services with WhatsApp reminders and multi-branch support

## Industries Served

- Construction (project management systems, daily site reports, subcontractor coordination, budget vs. actual tracking, procurement — see Construction ERP below)
- Healthcare (dental clinics, GP clinics, specialist centres, multi-branch medical groups)
- F&B (restaurants, cafes, cloud kitchens, food distributors, franchise chains)
- Retail (fashion e-commerce, lifestyle brands, online stores)
- Education (tuition centres, skill academies, online learning platforms)
- Property development (developer portals, tenant management apps)
- Logistics and transportation (fleet management, delivery tracking)
- Corporate and professional services (HR systems, internal tools)
- Fitness and wellness (booking systems, membership management)
- Beauty and personal care (salon booking and CRM systems)
- Mining and agriculture (fleet, safety, and farm operations tracking)
- Quantity surveying (BQ preparation and claims tracking)

## Construction ERP / Project Management System (Malaysia)

ETD Digital builds custom construction ERP and project management software for Malaysian contractors running multiple sites at once. Full page: https://etddigital.com/for/construction

- Real-time project dashboards — progress percentage, milestones, health status across all active sites
- Subcontractor management — scope assignment, deliverable tracking, retention, performance ratings
- Daily site reports submitted from mobile — labour count, work done, materials received, weather, photos
- Budget vs. actual cost tracking, forecast final cost against contract sum
- Digital purchase orders and procurement with multi-level approval sign-off
- Drawing and document version control
- Starting from RM 25,000; typical delivery 8–12 weeks
- Built for contractors who currently coordinate multiple sites manually over WhatsApp and spreadsheets

## Common Client Types

- F&B chains needing ordering systems, loyalty apps, or POS
- Multi-branch clinics needing booking and patient management systems
- Salons and beauty centres needing appointment booking platforms
- Logistics companies needing fleet management or driver apps
- Manufacturing firms needing internal ERP or inventory systems
- Education centres needing LMS or student management platforms
- Property developers needing tenant portals or sales apps
- Online retailers needing e-commerce stores with local payment gateways

## Pricing

- Free 30-minute initial consultation
- Fixed-price proposals — quoted price is the final price, no hidden costs, no hourly billing surprises
- All quotes come with a detailed scope document before work begins
- Simple landing pages: from RM 3,000
- Business websites: RM 5,000–RM 15,000
- E-commerce platforms: from RM 8,000
- Mobile apps: RM 20,000–RM 80,000
- Enterprise ERP/internal systems: RM 30,000–RM 100,000+
- Currency: Malaysian Ringgit (MYR)
- Post-launch monthly support retainer plans available

## Delivery Timeline

- Simple websites: 2–4 weeks
- Web portals and e-commerce: 6–12 weeks
- Mobile apps: 8–16 weeks
- Complex ERP/internal systems: 3–6 months

## Key Differentiators

1. Malaysian payment gateway expertise — native FPX, GrabPay, Touch n Go, Boost, Billplz integration
2. SST compliance built into all e-commerce and billing systems
3. Bahasa Melayu UI support for client-facing systems
4. Fixed pricing — no hidden costs or surprise invoices
5. Fast delivery — 4–12 weeks for most projects
6. Dedicated project manager per client throughout delivery
7. Full-stack team — UI/UX, frontend, backend, mobile, cloud — no outsourcing
8. Malaysian market experience from software and website work that started in 2019
9. Proven track record — 100+ projects, 50+ clients, 6+ industries

## Team Capabilities

- UI/UX Design
- Frontend Development (React, Next.js, Astro, Tailwind CSS)
- Backend Development (Laravel, Node.js, Python)
- Mobile Development (React Native, Flutter, Swift, Kotlin)
- AI & Machine Learning Integration (GPT-4, custom LLMs)
- Cloud & DevOps (AWS, Google Cloud, DigitalOcean, Docker)
- Database Design (MySQL, PostgreSQL, MongoDB)
- Payment Gateway Integration (Malaysian gateways)
- SST and compliance implementation

## Languages

- English
- Bahasa Melayu

## Geographic Coverage

- Primary: Malaysia (Kuala Lumpur, Selangor, Johor Bahru, Penang, Melaka, Sabah, Sarawak)
- Remote delivery available nationwide
- Future expansion: Singapore, Indonesia

## Frequently Asked Questions

**Q: How long does a web development project take?**
A: Simple websites take 2–4 weeks. Web portals and e-commerce platforms typically take 6–12 weeks. Mobile apps take 8–16 weeks. Complex ERP systems take 3–6 months.

**Q: Do you work with small businesses?**
A: Yes. Most of our clients are SMEs with 5–100 employees. We have packages starting from RM 3,000.

**Q: Can you integrate Malaysian payment gateways?**
A: Yes. We integrate FPX, GrabPay, Touch n Go eWallet, Boost, and Billplz as standard for Malaysian e-commerce projects.

**Q: Do you provide ongoing support after launch?**
A: Yes. All projects include a post-launch support period. We offer monthly retainer support plans for ongoing maintenance and updates.

**Q: Is the price quoted final?**
A: Yes. We provide a detailed scope document before starting. The quoted price is the final price with no hidden costs.

**Q: Do you build mobile apps for both iOS and Android?**
A: Yes. We use React Native and Flutter for cross-platform apps that run on both iOS and Android from a single codebase.

**Q: Can you automate manual processes like order-taking or approvals?**
A: Yes. We build AI-powered automation — including WhatsApp Business API integrations — that handles order-taking, lead qualification, document routing and repetitive admin work.

**Q: What software do you build for construction companies and contractors?**
A: Custom construction ERP and project management systems — real-time progress dashboards, subcontractor management, mobile daily site reports, budget vs. actual tracking, and digital procurement. Built for contractors running multiple sites at once. See https://etddigital.com/for/construction

**Q: Do you build appointment booking systems?**
A: Yes. We build custom booking systems for clinics, salons, workshops, and more — including WhatsApp reminders, multi-branch support, and QR code booking links.

**Q: Can you build an ERP or HR system?**
A: Yes. We have built HR and payroll portals for companies with 400+ employees, including attendance tracking, commission calculation, and staff scheduling.

**Q: Do you support Bahasa Melayu in your systems?**
A: Yes. We build fully bilingual systems (English + Bahasa Melayu) as standard for client-facing Malaysian applications.

## Contact

- **WhatsApp:** https://wa.me/60128797003 (+60 12-879 7003)
- **Email:** edwin@etddigital.com
- **Address:** No. 2, Jalan PJU 1A/2, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia
- **Free consultation:** https://etddigital.com/contact

## Pages

- Homepage: https://etddigital.com
- Services: https://etddigital.com/services
- Portfolio: https://etddigital.com/portfolio
- About: https://etddigital.com/about
- Blog: https://etddigital.com/blog
- Contact: https://etddigital.com/contact

### Industry Pages

- Construction: https://etddigital.com/for/construction
- Clinics: https://etddigital.com/for/clinics
- Restaurants: https://etddigital.com/for/restaurants
- Beauty Salons: https://etddigital.com/for/beauty-salons
- Golf Clubs: https://etddigital.com/for/golf
- Mining: https://etddigital.com/for/mining
- Agriculture: https://etddigital.com/for/agriculture
- Quantity Surveying: https://etddigital.com/for/quantity-surveying